Firstly, please make sure that your billing address is correct and precise, and that the name on your card and card information is entered correctly.
A likely reason that some orders do not go through on our website is that we can only ship to the billing address on your card. If you enter a different shipping address the order will not go through. This is done for security reasons, and we apologize for the inconvenience.
If you do not have a different shipping address, and would like to place a phone order, please call us from 8:00 am to 4:00 pm, Monday through Friday pacific time, and we will be happy to assist you.